VVJL terms of service Philippines

These VVJL terms of service Philippines explain the binding rules that apply when you access or use our online casino platform, website, mobile experience, and related services. By creating an account, depositing funds in PHP, placing bets, or using any feature, you confirm that you have read, understood, and agree to follow these Terms as a legal agreement between you and us. If you do not accept any part of these Terms, you must stop using the services immediately. For how we handle personal data, please review Privacy Policy before you proceed.

1. Acceptance of Terms

By accessing, browsing, registering, downloading, or using any part of the services, you agree to be bound by these Terms and any additional rules posted within specific product areas. These Terms apply to the platform, any mobile app or web app, and any customer support interactions. We may update, replace, or amend these Terms at any time to reflect operational, security, or regulatory needs. Any revised Terms become effective upon posting on the site. Your continued use after changes are posted constitutes your acceptance of the updated Terms, so you should review them regularly.

2. Eligibility Rules

You may use the services only if you meet all eligibility requirements. Age: you must be 21+ and we enforce a strict anti-underage policy, including the right to request proof of age such as PhilSys or other government-issued ID. Residency: the services are intended for players in Philippines, and you must ensure your use complies with applicable local laws and any rules or restrictions that apply to you. Legal capacity: you must have full legal capacity to enter a binding agreement. Self-exclusion: you must not create or use an account during any active self-exclusion or cool-off period.

3. Account Security and KYC

To register, you must provide accurate, current, and complete information, including your real name, valid mobile number, and date of birth. One account per person is permitted and multi-accounting is prohibited; where we reasonably determine that multiple accounts exist, we may close accounts and void or forfeit balances, bonuses, and winnings linked to the breach. You are solely responsible for keeping your login credentials confidential and you must not share access with any other person. We apply KYC checks and may require government-issued ID, proof of address, and proof of payment method; failure to provide requested documents may result in limits, suspension, or closure.

4. Deposits and Withdrawals

Deposits and withdrawals are subject to verification, security checks, and our anti-fraud and AML controls. You agree to use only payment methods that belong to you and that you are authorized to use. We may request additional information to confirm ownership of a wallet, bank account, or other funding source, and we may restrict certain methods based on risk, technical availability, or compliance requirements. You are responsible for ensuring your payment details are correct before confirming a transaction. If you need help with payment steps, you may also check the guidance found in Home for updated access points and support routes.

4.1 Supported Payment Methods

We support payment methods commonly used by players in Philippines, which may include GCash for instant transfers, Maya, GrabPay, bank transfer, and over-the-counter channels where available. Availability can vary by user verification status, bank or wallet maintenance, and security review. We may add or remove payment options at any time without liability. You acknowledge that third-party providers operate their own services and may impose their own terms, limits, or downtime. You must comply with those provider terms in addition to these Terms, and you must not attempt to bypass payment controls or source-of-funds checks.

4.2 Deposit Terms

All deposits are made in PHP and are credited when successfully confirmed by the payment channel, which is often instant but may be delayed by provider processing or review. A minimum deposit may apply and will be shown in the cashier before you confirm the transaction. We do not charge deposit fees, but your bank, wallet, or intermediary may charge fees or apply limits. Third-party deposits are not accepted, meaning funds must come from an account or wallet in your name. We may reject, reverse, or hold deposits that appear suspicious, are linked to chargeback risk, or fail verification checks.

4.3 Withdrawal Terms

Withdrawals are processed only to verified accounts and, where possible, to the same payment method used for deposit to support security and AML requirements. Processing time is typically within minutes to hours after approval, but may be longer due to KYC review, payment provider delays, technical maintenance, or additional checks. We may request identity verification before approving a withdrawal, including updated ID or proof of payment method ownership. We reserve the right to delay, refuse, or cancel withdrawals that we reasonably suspect involve fraud, account takeover, prohibited activity, or attempts to evade verification requirements.

5. Bonuses and Promotions

Bonuses, free credits, and promotional offers are optional and governed by bonus terms presented at the time of the offer, including wagering requirements that must be met before any related funds can be withdrawn. Bonuses may expire if not used within the stated period, and we may limit eligibility to one bonus per person, household, IP address, device, or payment method. Game contribution rates may vary by product, and a maximum bet may apply while a bonus is active. We may withhold, void, or reclaim bonuses and related winnings where we detect abuse, irregular play, or breach of promotion rules, and we may modify or cancel promotions at any time; see Promotions for current offers.

6. Responsible Gambling

We support responsible gambling and player safety, and we expect you to treat gambling as entertainment rather than a source of income. You can request tools such as deposit limits, cool-off periods, and self-exclusion by contacting support, and we may also provide reality-check reminders to help you track time and spending. You must not allow minors to access your account or device, and you must keep your login details secure to prevent unauthorized play. If you feel your play is no longer under control, stop and seek support resources; more guidance is available at Responsible Gambling.

7. Prohibited Activities

You must not use the services for any unlawful, abusive, or unfair purpose. Any violation may result in immediate termination, suspension, voiding of bets, and forfeiture of bonuses, winnings, and balances where permitted by law. We may also freeze funds during investigation and may report matters to relevant authorities where required, including in relation to AML concerns. Our decisions on suspected prohibited conduct are made using available information, including device data, transaction monitoring, gameplay patterns, and KYC results. You agree to cooperate with investigations and to provide requested information promptly.

8. Intellectual Property

All content and materials made available through the services, including software, design, text, graphics, logos, interfaces, and compilations, are owned by us or our licensors and are protected by intellectual property laws. You receive a limited, personal, non-exclusive, non-transferable right to access and use the services for lawful personal entertainment, subject to these Terms. You must not copy, reproduce, modify, distribute, publish, reverse engineer, or create derivative works from any part of the services without our prior written consent. Third-party game providers retain all rights in their own games and related content.

9. Limitation of Liability

The services are provided on an as is and as available basis. We do not guarantee uninterrupted access, error-free operation, or that the services will meet your expectations, and we may suspend features for maintenance, security, or compliance reasons. To the maximum extent permitted by applicable law, we disclaim liability for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption. You acknowledge that gambling involves risk and you accept full responsibility for any losses incurred through your use of the services, including losses resulting from your decisions and play.

10. Termination

You may request account closure by contacting support, and any remaining balance may be withdrawn subject to verification, KYC completion, and any applicable security checks. We may terminate, suspend, or restrict your account at any time where we reasonably believe you have breached these Terms, failed KYC, engaged in fraud or prohibited activities, or where required by regulatory, security, or risk controls. We may also close accounts after long inactivity, and we may require additional checks before releasing funds. Termination may include voiding bonuses, reversing promotional credits, and settling open bets according to applicable rules.

11. Governing Law and Disputes

These Terms are governed by applicable Philippine law and, where relevant, applicable PAGCOR rules and compliance expectations for online casino operations. If you have a complaint, you agree to contact support first and attempt informal resolution by providing full details and supporting evidence. If unresolved, the parties will attempt mediation before proceeding to binding arbitration, and you agree that disputes will be handled on an individual basis only, not as a class, collective, or representative action. You also agree that any claim must be brought within the time limits permitted by applicable law.

12. Changes to Terms

We may change these Terms at any time by posting an updated version on the site. Changes may include updates to security controls, KYC requirements, payment processing, bonus terms, dispute handling, or responsible gambling measures. Where we consider a change material, we may provide notice through the platform, email, SMS, or in-account messaging, but you are responsible for checking the Terms regularly. Unless otherwise stated, changes take effect upon posting. If you continue using the services after the effective date, you confirm that you accept the updated Terms and agree to be bound by them.

13. Contact Us

If you have questions about these Terms, your account status, KYC requests, deposits, withdrawals, bonus terms, or responsible gambling tools, contact our support team through the official channels shown on the platform. Support is available in English and Filipino, and we aim to respond within a reasonable timeframe based on request type and verification needs. For your security, we may ask you to confirm account details before discussing sensitive information, and we may refuse to act on instructions that appear inconsistent with your usual activity. Please provide clear details and relevant screenshots when reporting issues.